Code of Practice

Ecotel Networks Code of Practice on Complaint Handling and Dispute Resolution for Domestic and Small Business Customers.

Introduction to our Company and services

Ecotel Networks Ireland Ltd is an independent Company that delivers communications services to Business customers. While we may not provide all the component parts of our services ourselves, we do take responsibility for the services delivered to you. So we will liaise with our suppliers to ensure that any problems with their services are resolved promptly.

Purpose of this Code of Practice

This code informs you about our products, services, and customer-care policies. Our code of practice on complaint handling and dispute resolution has been approved by Ofcom, the independent regulator for the UK communications industries for the purposes of section 52 of the Communications Act 2003. This Code of Practice is published on our website www.ecotelnetworks.com. Additional copies are available on request and free of charge to any business customer. It is also available in alternative formats.

Our products and services

• WLR – Wholesale Line Rental/ISDN – digital telephone lines
• Landline calls/CPS – Carrier Pre-Selection
• Broadband access
• VoIP & IP telephony services
• Non-geographic numbers/Intelligent Call Routing
• Mobile telephone and data services
• Equipment and maintenance service

How to contact us

Please contact our Customer Services Team from 8.30am until 6.00pm pm Monday-Friday by any means of the below. An out of hour’s service is also available at all other times by telephoning the same number for reporting of faults.

By phone: 0844 330 1075
By email: support@ecotelnetworks.com
By fax: 0845 026 7935
By letter: Ecotel Networks Ireland Ltd – 39 High Street Holywood Belfast NI BT189AB
Website: www.ecotelnetworks.com
Company Vat Reg: 975 9985 25
Company No: NI 073221

For more details on any of our products and services, or to place an order immediately, please contact our sales Team on: 0800 8600 745