ecotel Networks LtdWe always want to keep our customer service and all our business service at tier 1 service, we will deliver every client with online account management. However sometimes things do go wrong we will do our best to getting any issues or faults resolved for all our clients. Please communicate with us if you do have any faults,issues,billing issues,pricing if we both communicate to each other then issues get resolved more professional. We want to keep our clients and not lose you to another company so communication with our team is vital.
If you need to get a 2nd option or make an complaint please email us @ our support email in contact us section.Or please use the follow Ofcom: http://www.ofcom.org.uk/telecomsRecent information to clients
Telecoms complaints
New Ofcom rules will slash the amount of time consumers have to wait to have their telecoms complaints resolved.
Under the present system, consumers must allow twelve weeks for their communications provider to resolve their problem before taking their complaint to a dispute resolution service.
But from 1 September consumers will be able to use the dispute resolution service eight weeks after making an initial complaint to the communications provider.
Ofcom receives thousands of calls each week from consumers who are dissatisfied with their provider.
A communications provider should be allowed a reasonable amount of time to resolve a consumer's complaint but our research shows that complaints are almost as likely to remain unresolved at twelve weeks as they are at eight.
How to make a complaint
All communications providers must have and comply with an Ofcom-approved Code of Practice for complaints and be a member of an Alternative Dispute Resolution (ADR) scheme.
Following an application by a consumer, the relevant scheme will examine the case.
Any decision is binding and the communications provider could be required to take necessary action and may include financial compensation for the consumer.
If a communications provider does not comply with these regulations, Ofcom is able to fine it up to 10 per cent of its annual relevant turnover.
Ofcom has a consumer guide which will help you through the complaints process and tell what you need to do each step of the way.
Review of ADR schemes
Ofcom has also set out the criteria we intend to use in our review of the approval of ADR schemes, scheduled for 2010.
We will be making sure that the schemes are accessible, independent, fair, efficient, transparent, effective and accountable.
Ofcom Chief Executive Ed Richards, said: 'The vast majority of consumers are happy with their telecoms services.
'For the minority who aren't we want to ensure that customers get a fair and swift resolution to their disputes.'
